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Job Description:

Customer Service Job Profile

Lead end-to-end order-to-cash operations: coordinate order entry, stock allocation, invoicing, dispatch, and warehouse routing to meet customer request dates and ensure timely billing.

Champion customer advocacy and rapid resolution: manage multichannel support (Salesforce, email, phone) to resolve internal and external queries within defined SLAs/TATs; expedite deliveries, clear undelivered shipments, and prevent sales reversals.

Govern backorder and inventory priorities: validate and correct backorders with business stakeholders; execute manual stock rationalization for constrained materials aligned to ...