This is where you save and sustain lives

We are looking for Customer & Operations Analyst who will play a key role in our Customer Service and Order to Deliver processes to ensure customer satisfaction.

Crucial duties and responsibilities:

Customer Service Activities

• Act as primary contact to customers Middle East distributors and governmental hospitals and entities.
• Maintain constant communication with customers regarding open orders and shipments. Share order portfolio weekly with the status of each order. Receive green light for shipments and advance any potential customer issue.
• Responsible for order processing and ordertodeliver process. Follow up order from reception to delivery.
• Receive customer claims investigate and solve any potential issue.
• Work with the customer logistics & warehouse to ensure timely delivery taking into account local requirements.
• Handle Letter of Credit fro...