Role Summary:

This role offers an exciting opportunity to bridge business operations and technology by supporting customer assurance, automation, and customer experience initiatives. The successful candidate will play a key role in designing, implementing, testing, maintaining, and enhancing systems and processes that improve service delivery and customer satisfaction.

Responsibilities:

• Analyse, document, and improve business processes.
• Develop and maintain process documentation and operational procedures.
• Create and interpret workflow diagrams and process maps.
• Ensure documentation is accurate, comprehensive, and aligned with established standards.
• Investigate system and process issues and identify root causes.
• Analyse complex operational and technical challenges and recommend solutions.
• Identify opportunities for process optimisation and automation.
• Work effectively...