ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and maintain fulfillment KPIs, including data analysis and performance reporting
• Coordinate with internal and external stakeholders to ensure smooth daily operations, including receiving, order fulfillment, and issue resolution
• Lead weekly coordination meetings with VMI hubs to address operational issues and verify billing accuracy
• Facilitate weekly/monthly carrier review meetings, including issue tracking and documentation of meeting minutes
• Manage customs clearance matters in collaboration with carriers and the Finance team, ensuring compliance with legal and local regulatory requirements
• Review order status and inventory transactions within the ERP system, coordinating issue resolution with relevant stakeholders
• Drive continuous improvement initiatives by identifying operational inefficiencies and cost optimization opportunities
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