Job Description

IVR/Chat Developer



Must Have Technical/Functional Skills

The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation. Should have created Automation solutions using Chat bots and IVA Bots in Amelia. Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js. Should have good communication skills and should have worked in Onshore - Offshore model



Roles & Responsibilities

" Designing Dialogues: Crafting system prompts and user journeys.

" Training and Tuning: Improving model accuracy (NLP).

" System Integration: Connecting Amelia to enterprise applications.

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