Job Title: AMC technical Coordinator Department: Aftersales Reporting to: Aftersales manager Job Purpose: The candidate will be responsible for overseeing and managing all after-sales activities including AMC O&M retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.
Key Responsibilities Technical AMC Coordinator - Plan and Coordinate AMC Activities: Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.
- Client Communication & Relationship Management: Act as the primary point of contact for AMC clients; manage service requests, complaints and feedback professionally.
- Job Assignment & Technician Coordination: Assign tasks to service technicians, track job completi...