Britain's Premier Job Portal
Retaining existing accounts by increasing Abbott value and Optimizing instrument performance
Sensitive/ confidential data handled:
Reagent Pricing
Admin Passwords (Instrument)
Key Areas of Accountability:
RETENTION RATE:
Ensure instrument analytical turnaround time (uptime/repair/maintenance)
Conduct customer business review (KPI reviews)
Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
Identify customer training requirements
Coach customers and share knowledge (education)
Identify and resolve customer pain points (troubleshooting)
Replenish and control inventory
Build image and brand in eyes of customer
“Sell” or reinforce Abbott’s total solution value offering
Collect and transmit VOC (Voice of Customer)