ELEKS is looking for an Amazon Connect Architect in Argentina and the US
ABOUT CLIENT
We are looking for a skilled Amazon Connect Architect to join our client’s engineering team, a top-5 insurance company in the US. The ideal candidate has hands-on experience designing, building, and configuring contact center solutions on the Amazon Connect platform.
REQUIREMENTS
- Amazon Connect contact flows, queues, and routing configuration
- Integration with AWS services (Lambda, DynamoDB, S3, Lex)
- CRM integrations (Salesforce, ServiceNow, or similar)
- IVR design and conversational flow development
- Telephony and contact center operations knowledge
NICE TO HAVE
- Experience in healthcare or regulated industries
- Familiarity with HIPAA compliance requirements
RESPONSIBILITIES
- Design, build, and configure contact center solutions using Amazon Connect
- Develop a...