Job Title: Air Import Supervisor

Job Location: Chicago, IL

Overview:
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.

Key Responsibilities:

• Oversee and manage all Air Freight Import processes, ensuring efficiency and compliance.
• Act as the primary escalation point for customer import shipments; manage financial performance and drive KPIs to achieve customer satisfaction.
• Ensure adherence to safety, security, and best practices for shipments and staff.
• Collaborate with internal teams (Gateway, Trucking, Handling) for seamless service and process improvem...