Responsibilities

• Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.
• Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).
• Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.
• Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.
• Develop and own key components of the automation framework, including PowerShell and Python runbook executors.
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT op...