Transform AI strategy into action as an AI Solutions Architect at Genesys. Design innovative AI solutions focused on enhancing the customer journey and operational performance in a fast-paced environment.
As a senior technical specialist, you will leverage your AI architecture know-how to create scalable systems that address real-world business needs. Collaborating closely with stakeholders, you will define success metrics and analyze AI’s impact on customer outcomes while ensuring optimal performance and governance across various implementations.
Key Responsibilities:
• Develop end-to-end AI solutions for customer engagement
• Optimize AI integration with enterprise systems
• Lead AI evaluations and quality improvements
• Create reusable training assets and workshops
• Foster partnerships for successful AI prototypes
Requirements:
• Hands-on experience with modern AI solutions
• Strong capabilities in enterprise integrations
• Proven ability to monitor...