About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5, engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

ANZ is modernising its contact-centre landscape into a cloud-native, AI-enabled platform that delivers smart, seamless, and personalised customer and banker experiences across voice and messaging channels. ECC is a core enterprise transformation, building a unified, scalable, and resilient servicing platform underpinned by Amazon Connect and complementary AWS services.

As an AI Engineer, you will design and build production-grade AI capabilities on the Amazon Conn...