The Agency Control Specialist is responsible for overseeing and controlling the performance and compliance of third-party collection agencies. The role ensures that agency partners adhere to company policies, meet recovery targets, and properly manage assigned delinquent and recovery accounts.

Key Responsibilities:

• Monitor and control performance of assigned collection agencies
• Ensure agencies meet agreed KPIs, recovery targets, and service standards
• Review, validate, and reconcile agency remittances and collection reports
• Conduct regular audits of agency activities and compliance with guidelines
• Coordinate account assignments and portfolio distribution to agencies
• Handle escalations, discrepancies, and disputes with agency partners
• Ensure strict compliance with data privacy and regulatory requirements
• Prepare performance dashboards and agency control repo...