Launch your career as a Client Support Specialist with AGA Benefit Solutions, focusing on effective customer communication. This role requires flexibility with evening shifts for comprehensive service.
As a Client Support Specialist, you’ll be the first line of contact for members, addressing inquiries about coverage and claims with professionalism. Your ability to support members through various tools and channels will ensure they receive accurate information while fostering a positive experience at AGA. Flexibility to work across different schedules is critical.
Key Responsibilities:
• Ensure accurate and courteous customer interaction
• Manage inquiries from members and healthcare professionals
• Promote and assist with online services for members
• Conduct timely follow-ups and respond to emails
• Mentor colleagues by sharing your knowledge effectively
Requirements:
• 2+ years of customer service or call center experience
• Fluency in both English and ...