Responsibilities:
SAV / After Sales Repair Center
* Collaborate with store teams on customer service and after-sales service matters
* Handle repair and defective leather goods, ensuring proper assessment and follow-up
* Manage spare parts inventory for leather repairs
* Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
* Monitor after-sales center operations to maintain premium service standards
* Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
* Work closely with craftsmen to ensure repair quality meets client expectations
* Proactively follow up on repair cases with stores and the Paris after-sales team
* Maintain close communication with the Paris team for overseas repair cases
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