Customer Care & Defects Coordinator

Based at our office in Manchester, this position plays a key role in supporting clients and residents once construction projects have been completed. Working closely with the Aftercare Manager, you will oversee the coordination of post-handover issues, ensuring all defects, warranty matters, and customer concerns are resolved efficiently and to a high standard.

This is a full-time office-based role offering flexible working hours within a 40-hour week.

Main Duties

* Coordinate and monitor all post-completion remedial works and customer care activities

* Manage defect reports from initial enquiry through to final resolution

* Arrange and schedule inspections with subcontractors, suppliers, and site teams

* Ensure all aftercare works are completed within agreed response times and service standards

* Visit sites where required to inspect defects and verify completed works

* M...