In this role, you will provide customer service and administrative support to participants and team members, helping the business achieve its goals. Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks. This is a temporary full-time position up to 12 months and based in Castle Hill.

Key Responsibilities

• Respond to participant and stakeholder enquiries promptly and professionally
• Manage leads and support conversion to active participants
• Maintain accurate CRM records (Salesforce preferred)
• Coordinate onboarding processes and stakeholder communication via phone and email
• Process invoicing and billing accurately within required timeframes
• Contribute to continuous improvement initiatives and quality service delivery
• Participate in team meetings, training, and performance reviews