Key Responsibilities:
Handle inbound and outbound calls with customers to resolve outstanding balances and payment discrepancies.
Perform

cash applications

by accurately posting and reconciling payments received.
Manage

accounts receivable

processes including collections, follow-ups, and dispute resolution.
Collaborate with internal teams to address escalations and ensure smooth financial operations.
Monitor AR aging reports and drive strategies to reduce overdue accounts.
Ensure compliance with company policies, accounting standards, and customer agreements.
Document all customer interactions and maintain updated records in CRM/ERP systems.
Support

accounts payable

coordination when required to ensure balanced financial operations.