The Collection and Deduction Specialist is responsible for collecting our customer’s accounts receivable and analyzing customer deductions to determine validity. Daily activities include regular communication with our customers asking for payments, identifying and resolving customer billing problems or payment trends that cause payment delinquency.

Responsibilities

Collections and Deductions:

Review customers open balances and contact customers for any past due balances in a timely manner

Contact customers for past due invoices and invalid deductions in a professional manner while maintaining strong customer relations

Provide timely follow up on payment arrangements

Follow effective work processes so deductions can be researched and resolved timely

Create and run accounts receivable reports

Use the customer’s web portals to collect backup information on payments

Electronic invoice transmission to customers ...