Account Specialist

The Account Specialist serves as the primary day-to-day service contact for assigned clients in a PEO environment. This role supports client relationships through responsive communication, payroll coordination, reporting, onboarding assistance, system support, and consistent follow-through across internal service teams. 

This position builds on payroll knowledge but is not primarily a payroll processing role. The Account Specialist partners with Payroll Operations, Client Account Managers (CAMs), HR, benefits, compliance, billing, onboarding, and sales to ensure clients receive timely, accurate, and professional service. 

Essential Duties and Responsibilities 

Client Service & Account Support 

• Serve as first-line contact for assigned clients, especially smaller accounts and routine service needs. Educate clints on platform self-service. 
• Respond to client questions, coor...