**Job Summary**

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
+ Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
+ Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
+ Processes customer credit applications.
+ Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
+ Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
+ Maintains quality and departm...