• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system and closing orders
• Sourcing materials for customers when currently not in stock
• Opening new accounts
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Working closely with others to ensure customer needs are met
• Travel within the region is required
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential c...