Role will support the team by managing broker and partner inquiries, tracking cases, and preparing policy documentation. They contribute to renewals, new business onboarding, and the maintenance of accurate client records, while collaborating with internal teams to ensure efficient policy administration. What is in it for you: Salary: 55K-60K, based on experience. Permanent full-time position, 37.5 hours per week. Schedule: Monday to Friday 8 am to 4:30 pm or 9 am to 5:30 pm Hybrid work arrangement: 3 days in office, 2 days remote. 3 weeks of vacation per year. Group insurance program. Group RRSP program with employer contribution of up to 4%. Annual wellness program valued at $500. Responsibilities: Support the Account Manager Team by managing broker, partner, and client inquiries professionally and promptly. Handle and follow up on broker and partner queries to ensure accurate, timely resolution. Assist with internal escalation of complex issues and track them to resolutio...