Overview

Role type: 5 to 6 month contract role with the possibility for long term.

The company is looking for customer-focused professionals to join our Contact Center team as Account Analysts . This role is ideal for individuals who enjoy problem-solving, delivering exceptional service, and working in a fast-paced, customer-centric environment.

Work Model

This position is transitioning to a hybrid work model (on-site and remote). All training will be conducted on-site and will last approximately 2 weeks .

What You’ll Do

• Support customers and broker partners by responding to account and billing-related inquiries through phone and email.
• Review account information, identify inconsistencies, and work collaboratively with internal teams to ensure accurate resolution.
• Guide customers by directing inquiries to the appropriate insurance or claims teams when additional support is r...