Overview:
The Night Auditor plays a critical role in nightly property operations by balancing accounts and supporting guest services during overnight hours. You'll perform system maintenance, handle check-ins/outs, and ensure guests have a safe, pleasant experience during off-peak hours.
Responsibilities:
Guest Services & Communication
* Greet and assist guests with check-in/check-out processes in a friendly, professional manner.
* Answer guest questions and provide accurate, timely information.
* Address guest needs and resolve issues promptly and courteously.
* Communicate problems to management as needed.
Night Audit & Financial Duties
* Perform all night audit procedures, including:
- Ending the business day and running nightly accounting reports.
- Balancing and distributing daily revenue reports.
- Completing all required audit documentation.
- Running system backups as needed.
* Prepare and share this information with accommodations supe...