Description

UCLA Health runs and operates over 270 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Access Improvement Specialist will play a crucial role in identifying, prioritizing, and implementing scheduling workflow enhancements within the PAO's Patient Communication Center (core call center functions) as well as supporting enterprise projects.

This role focuses on optimizing operational efficiency and patient access while ensuring high-quality service delivery. The individual will collaborate with various areas of the Patient Access Organization to analyze performance data, identify improvement opportunities, and implement effective solutions, and help guide the work and review of the Scheduling Workflow Optimization Analysts. Additionally, this individual will be responsible for spearheading depa...