Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.
* Supervises the functions of the public safety communications system including emergency and nonemergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment. Duties may vary according to job assignment.
* Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage .
* Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.
* Compiles and maintains operational data; revie...