Lorien – Belfast, Northern Ireland, United Kingdom

3rd Line Support Manager

Location: Belfast (Hybrid – 2 to 3 days per week in the office)

Duration: Permanent

About the Role

We are looking for an experienced and proactive 3rd Line Support Manager to lead a skilled technical support team within a major managed service contract in Northern Ireland. This key leadership role is responsible for managing escalated technical issues, ensuring the stability of IT infrastructure, and delivering exceptional service to over 400,000 users across the education sector.

You will oversee a high-performing team, collaborate with partners and sub-contractors, and work closely with the client to maintain operational excellence. The ideal candidate combines strong technical expertise with outstanding leadership and communication skills.

Key Responsibilities

• Lead and manage a 3rd Line Support team of app...