Clearance Requirement: Must be eligible for and able to obtain UK Eyes Only (SC/DV) Security Clearance.

Role Overview

At Netsense, we live by the motto IT Simplified. As an On-Site 2nd Line Support Engineer, you are the primary point of contact for resolving technical hurdles and managing the daily flow of the Service Desk, together with visiting clients on a regular basis. While we value efficiency through automation, your core mission is to provide high-quality, face-to-face and telephone support and ensure that every ticket is handled with precision, compliance, and a security-first mindset.

Key Responsibilities

* Service Desk Management: Act as the primary escalation point for 1st Line, resolving complex tickets involving Windows Server, networking, and Microsoft 365.

* On-Site Troubleshooting: Provide direct, hands-on support for hardware, networking (VLANs, VPNs, Firewalls), and VOIP systems.

* Workflow Coordination: Ensure the Conn...