Location: On site / Lichfield WS14, UK Job type: Permanent / Full-time Sector and subsector: Corporate Services | IT Salary: Negotiable salary

We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem‑solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.

Responsibilities

• Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.
• Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on‑site as required.
• Install, configure, and maintain IT infrastru...