Step into the role of a 1st Line Technical Support professional at RedCompass Labs, where your skills directly contribute to preventing financial crime. This hybrid role is ideal for individuals eager to provide tech support in a global environment.
As a member of the Global Corporate IT team, you will be critical in resolving everyday IT incidents and supporting user needs. You'll combine technical acumen with a dedicated service approach to enhance workplace efficiency while managing multiple priorities effectively.
Key Responsibilities:
• Provide on-site and remote first-line IT support
• Triage and escalate support tickets with documentation
• Troubleshoot technical problems across various systems
• Handle lifecycle management for end-user devices
• Maintain user accounts across Microsoft 365 and other systems
Requirements:
• Proven background in first line IT support
• Strong understanding of Microsoft operating systems
• Familiar with Microsoft 36...