General Overview
Req ID: ******
Region: Americas
Country: Mexico
State/Province: Reciente Leon
City: Monterrey
Functional Area: Information Technology (ITM)
Career Stream: IT Solutions (SOLN)
Role: Specialist (SPE)
Job Title: Specialist, IT Solutions
Job Code: SPE-ITM-SOLN
Job Level: Band 8
Direct/Indirect Indicator: Indirect
Summary
Performs tasks such as, but not limited to, the following:
Engage with community to explore opportunities for the use of IT solutions
Gather and document business requirements
Work with various IT teams to develop and deliver IT solutions
Respond to system problems by analyzing the issue and determining the next course of action
Provide system training to end users
Participate in and lead various IT projects as required
Knowledge / Skills / Competencies
Strong customer service orientation
Leadership and teamwork skills
Good ability to plan projects and tasks<...