<div>Description:</div> <br> <div> <div class="olUlHelper sap-padding-begin-tiny"> <p>Purpose of Engagement<br>This engagement supports the S/4 HANA Transformation at customer Sachsenenergie by providing independent expertise in the topic of Customer Engagement Framework.</p> <p>1. Task<br>Implementation of Customer Engagement Framework <br>2. Deliverable<br>Functional Concept Document detailing solution outline, data requirements, dependencies, and assumptions.<br>3. Acceptance Criteria<br> successful implementation of Customer Engagement Framework in S/4 HANA Utilities system of sachsenenergie.<br> Aligns with the scope definition.<br>4. SLA<br>Implementation delivered in 30 business days </p> <p>Escalation Path <br>Consequences of non-delivery (missed milestone/rejected deliverable) Escalation path.<br>- SAP identifies issue or failed ac...