The New Business Service Specialist plays a critical role in supporting a new distribution opportunity by delivering timely, accurate, and high-quality service experiences to our advisors. This role is designed for a service professional who thrives in a fast-paced, customer-centric environment and is passionate about providing exceptional support across multiple communication channels.

The Service Representative will provide approximately 60% telephone-based support and 40% written support (email and other system-based correspondence). As a frontline partner to our distribution teams, this role focuses on resolving inquiries, supporting new business processing, and creating a seamless, positive experience for field customers and internal partners alike.

The New Business Service Center (NBSC) is a newly established, highly collaborative service team dedicated to supporting growth through new distribution channels. The team ...